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We are seeking an entrepreneurial and customer-oriented team leader based in Madrid as a full time addition to our team.
Mediasmart.io is a promising startup in the European mobile advertising landscape. The company is backed by Kibo Ventures and Komm Investments and it is profitable, so it does not depend on further external investment. Having been one of the first companies entering the growing programmatic ecosystem in mobile, mediasmart is very well positioned, particularly in Europe, and has been consistently growing at triple digit annual rates.
Mediasmart has developed its own programmatic demand side platform and owns its complete tech stack. Customers are advertisers, media agencies or other companies on the demand side of the value chain, who license the mediasmart platform and can use mediasmart´s web interface, or integrate their own solutions via APIs.
If you are looking for challenges, growth opportunities and a great learning experience with a young team that strives for innovation and quality of service, this is the company for you. This role has enormous potential to shape the company and drive growth, in an industry that is already growing exponentially as it is.
Reporting to the CTO in Madrid, and also cooperate very closely with the Client Services Director, who leads the team of account managers that provide the first line of support to customers.
As part of our developer team, mediasmart is looking for a team leader for our Technical Client Services team. You will be responsible for managing a team of 2 to 4 people that solves all issues escalated by the non-technical client services team, and and for auditing the quality of our user interface. We are not looking for just a manager, but a hands-on team leader capable of solving problems on their own, train their team, and actively participate in the culture and processes of the development team.
You will be expected to be a high level individual contributor who is critical in guaranteeing our customer satisfaction and therefore, our success as a company, not only by solving issues as they come in, but by contributing to shape our internal processes for scale.
Below are some of the specific responsibilities we envision for the role:
We do not need to you have experience in everything we mention below, but we do need you to have the proven ability of learning and adapting to be able to own a complex and consolidated software product.
Send an email to email@example.com including “Head of Tech Client Services”, including:
Check all open positions at mediasmart!